Channel.io Status

All Systems Operational

💬 Live Chat Operational

📞 Meet Operational

📧 Email Operational

🤖 AI ALF Operational

⚡️ Add-ons Operational

🔁 Integration Operational

🗂️ Contacts Operational

🧑‍💻 Customer Support Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation Apr `26`, `2026` `04:00`-`04:30` KST

To enhance service stability and security, we will be performing preparatory work for our main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, April 25, 2026 EST / Sunday, April 26, 2026 KST
Time: Starting at 2:00 PM EST / 4:00 AM KST
Duration: Approximately 30 minutes

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: Link to be provided.
한국어: link
日本語: 後ほどリンクを提供いたします

If you have any questions regarding this notice, please contact us via Channel.io.
Posted on Mar 26, 2026 - 14:52 KST

Past Incidents

Apr 4, 2026

No incidents reported today.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

Temporary issue detected with AI ALF feature

Resolved - The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.

-Incident Time 1: 2026. 04. 01 00:00 ~ 2026. 04. 01 00:30 (KST)
-Incident Time 2: 2026. 04. 01 08:30 ~ 2026. 04. 01 11:30 (KST)
-Affected Scope: In some channels, ALF sent error messages instead of responses, after which the chats were transferred to managers.
-Cause: System load on the external service (LLM provider) used for generating ALF responses.
-Resolution: Swapped to an alternative LLM service model.
-Measures to Prevent Recurrence: Establish an automatic fallback system to ensure response continuity by switching to alternative models or services if a specific provider encounters an issue.
Apr 1, 11:30 KST

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

All Systems Operational

Scheduled Maintenance

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation Apr 26, 2026 04:00-04:30 KST

Past Incidents

[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation Apr `26`, `2026` `04:00`-`04:30` KST