[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade Preparation

Scheduled for Apr 26, 04:00 - 04:30 KST

Scheduled

To enhance service stability and security, we will be performing preparatory work for our main database (DB) upgrade. Below are the details of the scheduled maintenance.

Maintenance Schedule

Date: Saturday, April 25, 2026 EST / Sunday, April 26, 2026 KST
Time: Starting at 2:00 PM EST / 4:00 AM KST
Duration: Approximately 30 minutes

Service Impact

During the maintenance period, all Channel.io services will be unavailable. Services will be automatically resumed upon completion.

Notice Document

English: Link to be provided.
한국어: link
日本語: 後ほどリンクを提供いたします

If you have any questions regarding this notice, please contact us via Channel.io.

Posted Mar 26, 2026 - 14:52 KST

This scheduled maintenance affects: 💬 Live Chat, 📞 Meet, 📧 Email, 🤖 AI ALF, ⚡️ Add-ons, 🔁 Integration, 🗂️ Contacts, and 🧑‍💻 Customer Support Interface.